It was the last day of 2008, many people would have planned for the countdown celebration a few days ahead.
Some even planned for a long holiday getaway at this period. No matter what planning and preparation that you had, Steven Goh would like to wish you a Happy 2009 and may you have a great success ahead over this new year.
As for myself, due to the economic crisis and recession period I prefer to dine at somewhere cheap and economic. That was why I thought of Island Red Cafe.
I had once visited Island Red Cafe at Crystal Park a few months back and my impression to this cafe was ok and moderate. However this time, I was a bit disappointed with the visit.
I was given a RM5 discount voucher to dine at Island Red Cafe from my friend as he is one of the shareholders. The terms and conditions of the voucher was written on the voucher:
- Valid for dine-in only
- Present voucher before payment
- Not valid with other promotion
- Voucher not exchangeable for cash
- Valid for a single receipt
- Valid until 31 DEC 2008.
I have fulfilled all the requirements above as I was there for dine-in, presented voucher before payment, not ordering with other promotions, paid with single receipt, did not exchange the voucher for money and the date was 31st December 2008.
However, when came to payment time the cashier told me that the voucher is not valid anymore, the reason given was they didn’t accept the voucher in KL since the day before which was on 30th December 2008. My questions are:
- Validation was until 31 Dec 2008 but why did they cut off so soon?
- If they were not accepting this voucher anymore why wasn’t there any notice around the cafe to inform the customers?
- On the voucher’s terms and conditions why wasn’t there any condition stated like this “The company reserves the right to withdraw this promotion without any prior notice.” ?
In the end I still need to pay RM7.85 instead of RM2.85. Although I was given a 15% off the bill as a compensation, I sincerely hope that they will improve their process and services further by informing the customers ahead of changes, else there will be even more disappointed customers. 🙁